At DigiKerala™, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy ("Policy") explains how we collect, use, store, and protect your personal data when you use our services. By using our services, you agree to the collection and use of information in accordance with this Policy.
Our Commitment:
We respect your privacy and are committed to protecting your personal information. We do not use your data for any purposes other than providing our services, and all data is stored securely with encryption.
1. Information We Collect
We collect information that is necessary to provide our services effectively. The information we collect includes:
Personal Information
- Name
- Email Address (Optional)
- Mobile Number
Documents
- User uploaded documents
- Issued documents (if user permits)
- Service-related documents
1.1 How We Collect Information:
- Directly from you when you register for our services
- When you submit service requests or applications
- When you upload documents or provide information through our platform
- Through your interactions with our customer support team
2. Types of Data We Store
We store the following types of personal data:
| Data Type |
Description |
Required/Optional |
| Name |
Your full name as provided during registration |
Required |
| Email Address |
Your email address for communication and account verification |
Optional |
| Mobile Number |
Your mobile/phone number for service communication |
Required |
Note:
Email address is optional. However, providing an email address helps us communicate important updates and service notifications more effectively.
3. Document Storage and Management
3.1 User Uploaded Documents:
When you upload documents to our platform for service processing, we store these documents securely. These documents are used solely for the purpose of providing the requested services.
3.2 Issued Documents:
If you permit us to store issued documents (documents generated or received as part of our services), we will retain these documents until you choose to remove them. You have full control over the retention of issued documents.
Document Control:
- All documents are stored with encryption
- You can delete your uploaded documents at any time
- Issued documents are stored only if you permit
- You can remove issued documents whenever you choose
3.3 Document Retention:
- User Uploaded Documents: Stored until you delete them or until the service is completed (whichever is earlier)
- Issued Documents: Stored only if you permit, and retained until you remove them
- Upon account deletion, all documents are permanently removed from our systems
4. How We Use Your Data
4.1 Purpose of Data Usage:
We use your personal data exclusively for the following purposes:
- To provide and deliver our services
- To process your service requests and applications
- To communicate with you regarding your services
- To send important updates and notifications
- To provide customer support
- To comply with legal obligations
Important:
We DO NOT use your data for any other purposes. Your personal information is not sold, rented, or shared with third parties for marketing or advertising purposes. We do not use your data for any needs other than providing our services.
4.2 Data Usage Restrictions:
- Your data will not be used for marketing purposes without your explicit consent
- Your data will not be shared with third parties except as necessary for service delivery
- Your data will not be used for any commercial purposes beyond service provision
- Your data will not be used for profiling or analytics beyond service improvement
5. Data Security and Encryption
5.1 Security Measures:
We implement industry-standard security measures to protect your personal information:
Encryption
All data is stored with encryption using advanced encryption standards (AES) to ensure your information remains secure.
Secure Storage
Data is stored on secure servers with restricted access. Only authorized personnel can access your information.
Access Control
Strict access controls and authentication mechanisms are in place to prevent unauthorized access to your data.
Regular Updates
Our security systems are regularly updated and monitored to protect against emerging threats and vulnerabilities.
Data Encryption:
All your personal data, including documents, is encrypted both in transit and at rest. This means your information is protected when it's being transmitted and when it's stored on our servers. We use industry-standard encryption protocols to ensure maximum security.
5.2 Security Best Practices:
- Regular security audits and assessments
- Secure data transmission using SSL/TLS protocols
- Encrypted database storage
- Regular backups with encryption
- Employee training on data protection
6. Data Retention
6.1 Retention Period:
We retain your personal data only for as long as necessary to provide our services and comply with legal obligations:
- Active Accounts: Data is retained while your account is active
- Service Documents: Retained until you delete them or until service completion
- Issued Documents: Retained only if you permit, until you remove them
- Legal Requirements: Some data may be retained longer if required by law
6.2 Data Deletion:
Upon account deletion or your request, all personal data will be permanently removed from our systems, except where retention is required by law.
7. Your Rights and Control
You have the following rights regarding your personal data:
Right to Access
You can request access to all personal data we hold about you.
Right to Update
You can update or correct your personal information at any time.
Right to Delete
You can delete your account and all associated personal data.
Right to Remove Documents
You can remove uploaded or issued documents at any time.
7.1 Exercising Your Rights:
To exercise any of these rights, please contact us through:
- Email: support@digikerala.in
- Your account dashboard (if available)
- Contact us page on our website
8. Account Deletion and Data Removal
8.1 Account Deletion:
You have the right to delete your account at any time. When you delete your account:
Complete Data Removal:
- All personal data will be permanently removed from our systems
- All uploaded documents will be deleted
- All issued documents (if stored) will be removed
- Your account information will be completely erased
- Data removal is permanent and cannot be undone
8.2 How to Delete Your Account:
- Log in to your account (if applicable)
- Navigate to account settings
- Select "Delete Account" option
- Confirm the deletion request
- Alternatively, contact our support team at support@digikerala.in
8.3 Data Removal Timeline:
- Account deletion requests are processed within 7-10 business days
- All personal data is permanently removed from our active systems
- Backup data is removed within 30 days (unless required by law)
- You will receive confirmation once data removal is complete
Important:
Once your account is deleted and data is removed, this action cannot be reversed. Please ensure you have saved any important information before proceeding with account deletion.
9. Cookies and Tracking Technologies
9.1 Use of Cookies:
We may use cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small files stored on your device that help us:
- Remember your preferences
- Improve website functionality
- Analyze website usage (anonymously)
- Provide personalized experience
9.2 Cookie Management:
You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our services.
10. Third-Party Services
10.1 Service Providers:
We may use third-party service providers to help us operate our platform and deliver services. These providers may have access to your data only to perform specific tasks on our behalf and are obligated not to use it for any other purpose.
10.2 Government Services:
When providing government-related services, we may need to share your information with government authorities as required for service processing. This sharing is limited to what is necessary for service delivery.
Third-Party Data Sharing:
We do not sell or rent your personal information to third parties. Any sharing with third parties is limited to service delivery and is done in accordance with strict data protection agreements.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by:
- Posting the updated Policy on our website
- Updating the "Last Updated" date
- Sending email notifications for significant changes (if you have provided an email address)
Your continued use of our services after any changes to this Policy constitutes your acceptance of the updated Policy.
By using our services, you acknowledge that you have read, understood, and agree to this Privacy Policy. We are committed to protecting your privacy and ensuring the security of your personal information.